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Citizen Advocates’ Compliance Team members move into new roles

(Photos provided)

MALONE — Citizen Advocates on Oct. 1 announced new roles for two members of its Compliance Team.

Sara Cook is the new director of incident management, and Emily Derouchie is the director of quality assurance.

As their titles suggest, they will have an increased but more specialized role in ensuring the delivery of quality care, managing risk and focusing on a broad range of regulatory compliance for the organization.

Cook started as a compliance specialist for Citizen Advocates in 2018 and has a professional background in quality assurance. Her experience includes working as a certified investigator conducting internal audits as well as investigating allegations of abuse and neglect involving vulnerable people.

Derouchie has been with Citizen Advocates since 2014 and joined the Compliance Team as a quality assurance specialist in 2018. She worked her way up from a relief position to residence coordinator at the Adirondack Youth Lodge. This has provided her with solid experience with the Office of Mental Health, direct care and in a supervisory role.

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