To the editor:

A week or so ago I read an intriguing article in the Enterprise online regarding the Village Mercantile in Saranac Lake. I went straight to the store’s website and made an order, including a few promotional items for Eagle Island, where I and my late wife both worked and in which my kids and I have a continuing interest.

The order arrived with phenomenal speed, and I set things aside for wrapping time. But then today I received an email from Kathy Recchia at the Mercantile telling me they’d noted a possible discrepancy in the shipped order, which I confirmed when I inspected the package. We’ve now exchanged a couple of emails, and all is well.

First, how often does a seller note and inform a customer when there has been an error? Not very often. So I am amazed and thrilled over the moon by the service I have been given.

Second, the sheer kindness and humanity shown by Kathy Recchia of the Mercantile has overwhelmed me. I will do even more of my online shopping there, and whenever I’m in the North Country, the Village Mercantile will join Donnelly’s as a must-visit destination in Saranac Lake.

So thank you, Enterprise, for tipping me off about the Village Mercantile, and thank you, Mercantile, for your wonderful customer service!

Happy holidays,

Peter Gow

Dedham, Massachusetts