Lake Placid launches e-billing for electric customers

LAKE PLACID — The village of Lake Placid is launching an e-billing service for municipal electric customers next week.

The service, expected to launch on Monday, will allow residents to stop receiving their traditional paper bill through the mail and instead receive a digital copy through e-mail. Customers who pay their bills online should receive an email from the village about how to opt into e-billing within the next few weeks.

“There’s no added cost for it,” said village Treasurer Mindy Goddeau on Monday. “It’s all included.”

Goddeau told the village Board of Trustees on Monday that she’s heard “more people ask about e-bills than ever before.” Other municipalities in the North Country already have this service, and the option has been long-awaited here. The cost of launching this service was included when the village updated its software. Those who receive bills through email will have the option of paying online, where there’s an added fee, or still paying the traditional way through mail.

Village officials hope that e-billing will also open the doors to better communication with village residents and property owners who may not live in the area. Having email addresses available would allow the village to send out direct alerts about things like power outages.

More changes to boost communication with customers are forthcoming.

“I’m hoping within the next few weeks I’ll have the ability to do texting and push notifications,” Goddeau said.

Goddeau said she hopes to implement all of these changes by the end of this year.


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