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Lake Placid corrects electric bill errors

LAKE PLACID — Lake Placid electric customers may have noticed some abnormalities in their bills this month.

Village electric bills this month were printed with the incorrect due date — payment is actually due Jan. 29 — and the fuel adjustment charge for residential customers is higher than normal. That’s because a software error caused those fees to be incorrectly calculated last month, resulting in some residential customers being charged just pennies, while commercial customers were charged twice, according to village Treasurer Mindy Goddeau.

“It was decided that this month would be the best month to add the difference back in because you would have used a lower amount of electricity and the bill would not be as large as if we charged it in February or March,” Goddeau wrote in a letter to electric customers.

Commercial customers will be issued a new, adjusted bill, according to Goddeau.

“We apologize for the inconvenience that this has caused and are working diligently to make sure that we correct all these issues going forward,” Goddeau wrote. “In the event that we have an issue like this in the future we will include a letter along with your bill at that time. We were unaware of most of these problems until after the bills were mailed.”

Goddeau told the village board on Tuesday that residents who were inaccurately charged will be made whole.

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