AG: Spectrum giving credits to customers

It’s compensation for inadequate internet service

NEW YORK — Charter Communications has started to issue credits to customers of its Spectrum service — formerly Time Warner Cable — for failing to deliver reliable and fast Internet service as promised, the state attorney general’s office announced on Tuesday.

This stems from a Dec. 17, 2018, settlement agreement in which Charter is required to issue monetary relief to qualified subscribers and offer video streaming services at no charge. In all, qualified subscribers will receive $62.5 million in bill credits.

Subscribers do not have to fill out any paperwork to obtain the credit but must contact Spectrum to receive the streaming services.

“Today, New Yorkers will start to receive the tens of millions of dollars and additional services owed to them due to the company’s failure to provide quality services to its customers,” Attorney General Letitia James said in a press release. “In issuing the largest-ever consumer payout by an internet service provider, my office is proud to set a higher standard for the way that internet providers accurately market services.”

Spectrum will also offer around 2.2 million current internet subscribers the following streaming services at no extra charge:

¯ Current subscribers to both internet and cable television from Spectrum will have a choice of either three months of HBO or six months of Showtime for those who are not current subscribers of the service.

¯ Internet-only subscribers will get one month of Spectrum TV Choice streaming service, in which subscribers can access broadcast television and a choice of 10 pay TV networks, as well as access to Showtime for one month.

Consumers will have until May 30 to select the no extra charge premium services they want. Consumers should call Spectrum at 1-833-422-8795 for more information.